Relevant Experience – 4 to 8 Years
Skills Required:
· AWS Lex / Kore.AI / Einstein / Dialogflow – (Having experience on minimum 2 of these platforms)
· Involved in atleast 3 end to end implementation of chabots primarily in the consumer facing space. (D2C chatbots)
· Should have experience in building Conversational flows.
· Ability to Manage the User and Permissions.
· Experience in WEB technologies would be helpful especially with scripting and development languages (node. js is a must, python is nice to have)
· Must have handled teams of various sizes
· Have the experience of working with global customers
· Be able to deal with customization, configuration and enhancing features on any of the above platforms.
· Must have the experience of building analytics on top of the conversational flows and making business sense of it.
Responsibilities:
· Create technical design from Functional design/Requirements.
· Must perform configuration and customization
· Analyse and implement industry best practices
· Participates in technology testing, evaluation and selection of products, equipment, vendors, and services.
· Communicate with senior leadership regularly project status, potential delays, and any timeline changes
· Engage with stakeholders to evaluate requests, confirm scope, and prioritize tasks