What is a Digital Worker?
A digital worker is unlike a bot. A bot can be programmed to execute tasks, a digital worker can do much more.
Digital workers understand human interaction. They work alongside controllers & are configured to respond to questions, and take action on the human’s behalf, leaving humans with control, authority, and enhanced productivity. They enhance and augment human work by combining AI, machine learning, RPA, and analytics to automate business functions from end to end.
Types of Digital Workers
What is the difference between a bot and a digital worker?
Bots—software robots—are task-centric; Digital Workers are built to augment human workers by performing
complete business functions from start to finish For example, a Digital Worker can take on the work of regularly
submitting invoices through the system from beginning to end.
Rely on a bot to automate a task. Rely on a Digital Worker to enhance any job role.
Digital Worker → Think > Act > Analyze
What does a digital worker do?
Digital Workers are virtual employees that enhance and augment human work by
combining AI, machine learning, RPA, and analytics to automate business functions from end to end.
Like a human
employee
Digital Workers perform multiple tasks in sets of sequences, such as systematically and regularly submitting invoices from beginning to end.
Pre-built, downloadable,
plug-and-play
They are designed as pre-built, downloadable, plug-and-play digital personas, linking curated software robots with transactional, cognitive, and analytical abilities to emulate and connect with human workers.
Learn & proritize
processes
Over time, Digital Workers can learn to prioritize certain business and IT processes, allowing them to operate in roles such as accounts payable or IT operations specialist with little to no supervision.
Example digital workers
The Digital SAP Accounts Payable Clerk automates recurring tasks like Invoice Processing, Reconciliation, and Processing payments against those invoices by implementing a combination of IQ and routine bots to create a streamlined workflow.
- Identifies invoices from various sources and different formats
- Extracts information from invoices and populates the data in a structured format
- Uses the invoice data to reconcile against Purchase Order data
- The Digital Worker also enables automated payments after it validates the invoice process.
The Digital Oracle Accounts Payable Clerk offers a wide range of functionality within the Oracle E-Business Suite, capable of reducing time spent by AP professionals on tasks like invoice processing by 60% while maximizing accuracy (up to 100%).
- Automates the creation of new supplier requests, processes address book requests, contact directory requests, product and service requests, and accounts payable operations.
- Notes all the changes and transactions on the Oracle platform for ease of access and record keeping.
- Reads incoming email following predefined rules, in the AR professional’s account
- Downloads the attachment from the email
- Validates downloaded reports
- Moves downloaded reports to Downloaded Files folder
- Starts the Oracle VM Virtual Box
- Logs in via Oracle Local Host URL
- Processes AR Invoices in the Oracle Application
- Generates Invoice numbers and creates Invoices.
- Launches Oracle VM Virtual Box
- Processes AR Receipts in the Oracle Application.
- In addition, the Digital Oracle Accounts Receivable Clerk can generate NON-SO-based invoices automatically based on inputs from the accounting team
This Digital Azure IT Admin supports an IT Cloud Engineer/Administrator in User Management, Instance Creation, and generating Utilization Reports for the company’s Azure usage.
- Reads a specific subject line from a Zendesk ticket and sends out an email to the registered email address of the IT Administrator.
- Identifies the incoming request subjects on Zendesk tickets and using the same user communication process, resets an Azure password.
- Additionally, it creates an instance utilization report for all instances in a specific region and puts the generated report at the determined path in your local system.
The Digital Google Cloud IT Admin’s skills include user management, Virtual Machine (VM) Instance creation, and generating utilization reports for the company’s Google Cloud usage.This Digital Worker offers simple yet effective automation to the recurring process of cloud VM instance provisioning and instance management on Google Cloud Platform.
- Supports an IT Cloud Engineer/Administrator by identifying and extracting VM provisioning tickets on Zendesk.
- After converting the ticket status to pending, the Digital Worker intercepts the information on the ticket and creates a Google Cloud VM Instance for the user.
- The Digital Google Cloud IT Admin also automates the management end of the VM provisioning. Gathers the units of the CPU utilization of every instance in a project for a predetermined interval and generates a utilization report in the form of a CSV file containing the results.
- Additionally, the Digital Worker provides Real Time operational insights for the utilization report dashboard.
This Digital IT Operations Specialist supports an IT Cloud Engineer in User Management, Instance Creation, and generating Utilization Reports for the company’s AWS usage.
- The Digital IT Ops Specialist reads the subject line from Zendesk and sends an e-mail to the user requesting additional information.
- Once the predetermined mailbox receives the data from the user, the Digital Worker creates an EC2 instance according to those specifications.
- It also identifies the incoming request subjects on Zendesk tickets and using the same user communication process, resets an AWS password.
- Additionally, it creates an instance utilization report for all instances in a specific region and puts the generated report at the determined path in your local system.
Future of work = human potential liberated
The workforce of the future will be a seamless blend of human and virtual employees, each enhancing the other’s strengths and abilities. Human workers will focus on innovation, adding value, and pursuing new skills.
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We take care of Inducting Digital Workers
into your Workforce
into your Workforce
We analyse your company’s goals & identify the key processes that can be optimized. Digital Worker
can take your journey to the next level by integrating functional and process silos to deliver superior
business value.
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